Return & Refund Policy

At OrizyGo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund & Cancellation Policy below.

Step 1: Raise a Return or Replacement Request

You may request a return or replacement within 7 days from the date of delivery if you have received:

  • An incorrect product

  • A damaged product

  • A defective product

  • A missing item from your order

Please email us at orizygocare@gmail.com with:

  • Order Number

  • Contact Details

  • Reason for Return/Replacement

  • Clear photos or videos (if applicable)

Note: Damaged or missing product claims must be reported within 48 hours of delivery.

Step 2: Request Review

Our customer support team will review your request within 2 business days.

Step 3: Reverse Pickup

If your request is approved, we will arrange a reverse pickup through our courier partner wherever the service is available.

Step 4: Self-Shipping (If Required)

If reverse pickup is unavailable in your location, you may be asked to ship the product to us using a reliable courier service.

Upon verification, reasonable courier charges may be reimbursed through UPI or bank transfer.

Step 5: Inspection & Resolution

Once the returned product reaches our warehouse, it will undergo a quality inspection.

If approved, we will process either:

  • A replacement (subject to product availability), or

  • A refund to the original payment method.

Eligible Return & Replacement Conditions

Returns or replacements are accepted under the following circumstances:

  • Wrong product delivered

  • Damaged or defective product received

  • Product received in tampered packaging

  • Missing product(s) in the shipment

Non-Eligible Return Conditions

Return or replacement requests will not be accepted if:

  • The product has been used, opened, or altered.

  • The original packaging, labels, or accessories are missing.

  • The request is raised more than 7 days after delivery.

  • Damage or missing items are reported after 48 hours of delivery.

  • The product has been damaged due to misuse or improper handling by the customer.

Return Processing

After approval, reverse pickup is generally completed within 5–7 business days.

Once the returned product is received and passes inspection, the refund or replacement process will begin.

Order Cancellation

You may cancel your order before it has been shipped.

Once an order has been dispatched, it cannot be cancelled.

OrizyGo reserves the right to cancel any order due to reasons including, but not limited to:

  • Product unavailability

  • Pricing or technical errors

  • Payment issues

  • Suspected fraudulent activity

In such cases, any amount paid will be refunded in full.

Refund Policy

Refund Method

Prepaid Orders

Refunds will be credited to the original payment method used during purchase within 5–7 business days after approval.

Cash on Delivery (COD) Orders

For COD orders, refunds will be processed via bank transfer or UPI after receiving the customer's bank account or UPI details.

Refund Timeline

  • Cancelled Orders: Refunds are processed within 5–7 business days.

  • Returned Orders: Refunds are processed within 7–10 business days after the returned product has been received and successfully inspected.

Please note that the actual credit time may vary depending on your bank or payment provider.

Partial Returns

If your order contains multiple products, you may return only the eligible item(s), provided they meet the return criteria outlined above.

Contact Us

For any questions regarding returns, refunds, cancellations, or replacements, please contact us:

OrizyGo

Email: orizygocare@gmail.com

Phone: +91 7874709528

Website: https://orizygo.in

We appreciate your trust in OrizyGo and are committed to providing you with the best possible shopping experience.